1. Agreement to Terms

By accessing or using Aventora AI services ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms apply to all visitors, users, and others who access or use the Service.

Aventora AI ("we", "us", "our") provides AI-powered assistant services including domain assistants, phone assistants, and related features (collectively, the "Service").

2. Account Registration and Security

To use certain features of the Service, you must register for an account. When you register, you agree to:

Provide accurate, current, and complete information
Maintain and promptly update your account information
Maintain the security of your password and account
Notify us immediately of any unauthorized use of your account
Accept responsibility for all activities that occur under your account

You must be at least 18 years old to create an account. By creating an account, you represent that you are at least 18 years of age.

3. Services Provided

3.1 Domain Assistant

The Domain Assistant service provides AI-powered chat and voice interactions customized to your domain knowledge. You may upload and manage domain-specific content to customize the assistant's responses.

3.2 Phone Assistant

The Phone Assistant service provides automated phone call capabilities for appointment booking, confirmations, and informational calls. This service requires:

Authorization to access your Microsoft Outlook calendar
Sufficient credit balance in your account
Valid phone numbers for outbound calling

3.3 Service Availability

We strive to provide uninterrupted access to our Service, but we do not guarantee that the Service will be available at all times. We may suspend or terminate the Service for maintenance, updates, or other reasons with or without notice.

4. Billing and Credits

4.1 Credit System

Our Service uses a credit-based billing system. Credits are consumed based on service usage:

Chat interactions: Variable credits based on complexity
Voice interactions: Variable credits based on duration and complexity
Phone calls: Variable credits based on call duration and type

4.2 Credit Purchase

Credits can be purchased through our website using Stripe payment processing. All payments are processed securely through Stripe, and we do not store your credit card information.

4.3 Credit Expiration

Purchased credits expire 3 months from the date of purchase unless otherwise specified. Expired credits are non-refundable and cannot be transferred.

4.4 Refunds

Credit purchases are generally non-refundable. If you believe you have been charged in error, please contact us within 30 days of the charge at support@aventora.ai.

4.5 Account Suspension

If your credit balance falls below the minimum required (including grace credits), your account may be suspended until credits are added. Suspended accounts cannot access paid services.

5. Data and Privacy

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

6. Third-Party Integrations

6.1 Microsoft Outlook Calendar

If you use the Phone Assistant service, you authorize us to access your Microsoft Outlook calendar on your behalf to check availability and book appointments. You may revoke this access at any time through your Microsoft account settings or by contacting us.

6.2 Twilio Telephony

Phone services are provided through Twilio. By using phone features, you agree to comply with Twilio's Acceptable Use Policy and applicable telecommunications regulations.

6.3 Payment Processing

Payments are processed through Stripe. By making a purchase, you agree to Stripe's Terms of Service and Privacy Policy.

7. Acceptable Use Policy

You agree not to use the Service to:

Violate any applicable laws or regulations
Infringe on the rights of others
Transmit harmful, offensive, or inappropriate content
Attempt to gain unauthorized access to our systems
Interfere with or disrupt the Service
Use the Service for spam, fraud, or illegal activities
Make unsolicited calls to phone numbers on do-not-call registries
Harass, threaten, or abuse others through the Service
Impersonate any person or entity
Use automated systems to access the Service without authorization

8. Intellectual Property

The Service and its original content, features, and functionality are owned by Aventora AI and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of any content you upload to the Service. By uploading content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display the content solely for the purpose of providing the Service to you.

9. AI-Generated Content

The Service uses artificial intelligence to generate responses and content. While we strive for accuracy, AI-generated content may contain errors or inaccuracies. You are responsible for reviewing and verifying any AI-generated content before using it.

We do not guarantee that AI-generated content will be accurate, complete, or suitable for your purposes. You use AI-generated content at your own risk.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AVENTORA AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may contact us at support@aventora.ai. Unused credits are non-refundable upon termination.

13. Indemnification

You agree to indemnify, defend, and hold harmless Aventora AI and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your use or misuse of the Service
Your violation of these Terms
Your violation of any rights of another party
Your content or data uploaded to the Service

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last Updated" date.

Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the new Terms, you must stop using the Service.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Aventora AI operates, without regard to its conflict of law provisions.

16. Dispute Resolution

Any disputes arising from these Terms or your use of the Service shall be resolved through good faith negotiations. If a dispute cannot be resolved through negotiation, it shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

18. Contact Us

If you have any questions about these Terms, please contact us:

Email: support@aventora.ai
Website: https://aventora.ai

19. Additional Terms

19.1 API Usage

If you use our API, you agree to comply with our API usage guidelines and rate limits. Excessive API usage may result in throttling or suspension of access.

19.2 Telecommunications Compliance

You are responsible for complying with all applicable telecommunications laws and regulations, including TCPA (Telephone Consumer Protection Act), DNC (Do Not Call) registries, and similar regulations in your jurisdiction.

19.3 Data Processing

We process conversation data, call recordings, and transcripts to provide and improve the Service. You grant us permission to process this data in accordance with our Privacy Policy.

19.4 Export Controls

You agree to comply with all applicable export control laws and regulations in your use of the Service.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Aventora AI regarding the Service and supersede all prior agreements and understandings.

21. Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

22. Assignment

You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, without our prior written consent. We may assign these Terms at any time without notice.