Back to Capabilities Overview
Technical Advantages
Enterprise-Grade Infrastructure & Security
Built for scale, security, and reliability with HIPAA compliance, 99.9% uptime, and unlimited scalability.
Scalability & Performance
Unlimited Scalability
- Unlimited concurrent calls and conversations
- 99.9% uptime with built-in redundancy
- FastAPI architecture with WebSocket support
- Connection pooling for database reliability
- Service caching making calls 1-2 seconds faster
- Auto-updating database schema migrations with zero downtime
Resilience & Reliability
- Intelligent rate limiting (10-100 requests/minute per endpoint)
- Exponential backoff retry (1s → 2s → 4s → up to 30s)
- WebSocket resilience with auto-reconnect
- Graceful degradation when external services fail
- Background job processing for async operations
- Request deduplication to reduce unnecessary load
Security & Compliance
Enterprise Security
- HIPAA-compliant infrastructure for healthcare applications
- 256-bit encryption for all data in transit and at rest
- Granular role-based access control with 15+ permission types
- API key authentication with customizable permissions and rate limiting
- API rate limiting - Protection against abuse (10-100 requests/minute)
- PostgreSQL database with automatic backups
- OAuth2 authentication for calendar integrations
- Audit logs for comprehensive activity tracking
- DNC compliance with automatic 'Do Not Call' detection
- Request deduplication - Prevents duplicate API calls
- Secure error handling - No sensitive information exposed
Data Protection
- Encryption at rest for all sensitive data
- Secure data transmission with TLS/SSL
- Regular security audits and penetration testing
- Compliance with industry standards (HIPAA, GDPR-ready)
- Secure API endpoints with authentication
- Token-based authentication with validation
- Session management with automatic refresh
- Secure error handling without information leakage
Integration Capabilities
Calendar Integration
- Microsoft Outlook via OAuth2
- Google Calendar full API integration
- Dual calendar support simultaneously
- Multi-provider scheduling
- Real-time availability checking
API & Webhooks
- RESTful API with OpenAPI documentation
- WebSocket support for real-time operations
- Webhook integration for Twilio telephony
- CRM integration ready
- Customer data access APIs
Developer Experience
- Comprehensive API documentation
- Code samples in multiple languages
- SDK support for easy integration
- Testing utilities and development tools
- Extensive documentation and guides
Platform Architecture
Modular & Extensible
- Modular server architecture with 8 routers and 50+ endpoints
- Handler-based call types for easy extension
- Service layer abstraction for business logic
- Database abstraction for flexible data management
- Plugin architecture for STT/TTS providers
Cross-Platform Support
- Flutter application supporting iOS, Android, Web, macOS, Windows
- Responsive web dashboard for all devices
- Mobile-optimized interfaces for on-the-go management
- Progressive Web App capabilities
- Multi-tenant domain detection and routing
Enterprise-Grade Technology
Built for scale, security, and reliability